Smoke, flames, smell of gas

You notice sparks, the smell of burning, or scorched outlets or switches. There is a fire hazard.

How to Shop Safely

Immediately turn off the power at the fuse box. If you see smoke or flames, leave the apartment and call the fire department at 112. Only once you are safe should you contact the service center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Some parts of the apartment are live. You can feel a current running through an appliance or metal object even though it is turned off.

Here's how to do it right

Do not touch anything; instead, turn off the affected circuit breaker or the main switch. Report the malfunction to the Service Center so that a qualified technician can investigate the cause.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Note on Costs: We will, of course, cover the costs if the damage falls within our area of responsibility. Otherwise, the renters or the parties responsible for the damage will bear the costs. If you are unsure, please contact us in advance. We will review the case together and inform you of the next steps.

Report the problem to the Service Center or via the Meine WGL-App. Please use the stairwell with caution until the lighting is repaired.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Suddenly, the whole apartment is without power—the refrigerator, TV, and Wi-Fi are all off.

How to Shop Safely

If you can't fix the problem after checking the fuse box, or if the entire house is affected, report the issue to the Service Center or conveniently via the Meine WGL-App. We’ll make sure it’s resolved quickly.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Note on Costs: We will, of course, cover the costs if the damage falls within our area of responsibility. Otherwise, the renters or the parties responsible for the damage will bear the costs. If you are unsure, please contact us in advance. We will review the case together and inform you of the next steps.

A smoke alarm is blaring loudly and continuously in your apartment or a neighbor's apartment.

How to Shop Safely

Call the fire department at 112 if you see smoke, fire, or smell smoke. Get yourself to safety and warn other tenants. Only after you are safe should you notify the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Water is leaking from a wall, ceiling, or pipe. There is a risk of flooding and damage to furnishings and the building structure.

Here's how to do it right

If possible, turn off the water at the main valve. Do your best to protect your home from further damage, and then report the problem to the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Water is leaking from the main pipe and/or the main valve won't shut off.

Here's how to do it right

Try to prevent further damage as much as possible, and then report the problem to the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Water is leaking from the sink, shower, or toilet even though you aren't using them.

Here's how to do it right

Please avoid using the affected restroom facilities and report the problem immediately to the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Note on Costs: We will, of course, cover the costs if the damage falls within our area of responsibility. Otherwise, the renters or the parties responsible for the damage will bear the costs. If you are unsure, please contact us in advance. We will review the case together and inform you of the next steps.

All the radiators in your apartment are cold and won't turn on.

Here's how to do it right

Report the outage to the Service Center or via the Meine WGL-App. We’ll check the system and make sure your heating is up and running again quickly.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

A radiator is leaking heavily, or a pipe has burst.

Here's how to do it right

Turn off the affected radiator to stop the water from leaking. If possible, take steps to prevent further damage. Report the damage to the Service Center or via the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Secure the area temporarily, if possible. Report the defect to the Service Center or via the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Note on Costs: We will, of course, cover the costs if the damage falls within our area of responsibility. Otherwise, the renters or the parties responsible for the damage will bear the costs. If you are unsure, please contact us in advance. We will review the case together and inform you of the next steps.

A window won't close, and there is a risk of water leakage or frost damage.

Here's how to do it right

Prevent water from entering the device as much as possible, and report the problem to the Service Center or via the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

The door has slammed shut while a child, a vulnerable person, or a potential hazard (such as a pan on the stove) is inside the apartment.

Here's how to do it right

If there is an immediate danger, call the fire department immediately at 112. Then notify the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

If you have locked yourself out but there is no danger, please contact the Service Center directly by phone. During business hours, our team can quickly grant you access to your apartment.
Outside of business hours, you will be transferred to the emergency service. The cost of the locksmith service must be covered by the tenant.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

If you have lost your key or it has been stolen, you must report the loss in any case.

Here's how to do it right

If you still have access to the apartment, please notify the Service Center by phone or via the Meine WGL-App. During business hours, our team can arrange for you to gain access to the apartment as soon as possible. If you do not have access to the apartment, please contact the Service Center immediately.

The tenant is responsible for paying the locksmith's fees.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Note on Costs: We will, of course, cover the costs if the damage falls within our area of responsibility. Otherwise, the renters or the parties responsible for the damage will bear the costs. If you are unsure, please contact us in advance. We will review the case together and inform you of the next steps.

Secure the area temporarily, if possible. Report the defect to the Service Center or via the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Secure the area temporarily, provided it can be done safely. Report the defect to the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

You or someone else is trapped in the elevator. The elevator has stopped moving.

Here's how to do it right

There is an emergency button in the elevator. Press the emergency button in the elevator and wait for a response. Stay calm—help is on the way. Also notify the Service Center.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

You notice a break-in or attempted break-in at your house or apartment door.

Here's how to do it right

Call the police at 110, and then notify the Service Center by phone or through the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

You witness the wanton destruction of the building or facility, or notice acts of vandalism.

Here's how to do it right

In case of immediate danger: Call the police at 110.
Afterward, notify the Service Center by phone or via the Meine WGL-App.

Service Center 0214 384 43

Outside of business hours you will be transferred directly to the emergency service .

Often, a friendly conversation can resolve the issue and restore mutual understanding and consideration.
The Leverkusen Municipal Public Order Service is the first point of contact when it comes to maintaining public order.

The control center can be reached as follows:
Phone: +49 (0)214 406 36555
Email: leitstelle-kod@stadt.leverkusen.de