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Service Center
0214 384 43
servicecenter@wgl-lev.de

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Applications, Forms & Downloads

Working Together: How We Make It Run Smoothly

Whether you want to register a pet, need a certificate, or have a question about your lease—with the right form, many tasks can be handled quickly and easily. Here you’ll find all the necessary documents conveniently in one place.

Before moving in

As the new tenant, would you like to take over the previous tenant’s furniture, fixtures, or cosmetic repairs?

How to Shop Safely

Furnishings and fixtures: Arrange the handover directly with the previous tenant. We recommend using our handover form for this purpose and having both parties sign it.

Cosmetic repairs: If you wish to undertake work such as painting or wallpapering, it is best to put this in writing. This agreement applies solely to you and the previous tenant. As the landlord, we are not a party to this agreement and assume no liability.

Tip: It’s best to clarify all the details before handing over the apartment to avoid any misunderstandings.

Important documents

To register with the Residents' Registration Office, you will need a landlord's confirmation. We will be happy to provide this for you when you sign a lease.

The following applies to the issuance of a landlord's confirmation for an approved subtenant: The tenant issues the relevant confirmation.

Please send us an informal email with the subject line “Landlord Confirmation” to servicecenter@wgl-lev.de and include your name, address, and rental number in the email.

If necessary, we will need confirmation of your current tenancy—this serves as proof that there are no outstanding rent payments and that the tenancy is proceeding as it should.

Here's how we'll proceed together

Simply request the previous landlord's certificate from your current landlord. To do so, you can provide our form to your current landlord and then email it to us once it has been filled out.

Important documents

Please send the completed documents to servicecenter@wgl-lev.de

Lease

Interest will be paid on your security deposit in accordance with legal requirements. Interest is calculated once a year as of December 31 and credited to your security deposit account.

At the end of the contract, you will receive your security deposit plus accrued interest. The interest rate is determined in accordance with applicable laws. Interest is paid automatically—you don’t need to take any action.

We would be happy to send you the deposit confirmation upon request.

Please send us an informal email with the subject line “Deposit Confirmation” to servicecenter@wgl-lev.de and include your name, address, and rental number in the email.

Would you like to take in a subtenant? No problem—please get our approval first. Subletting is only permitted with our authorization to ensure that everything remains transparent and fair.

Here's how we'll proceed together

We will review your request using the sublease application form. Once we have approved your request in writing, the new subtenant may move in with you. You may issue the landlord’s confirmation only after we have given our approval.

Important documents

Please send the completed application to servicecenter@wgl-lev.de

Would you like to remove a person from the existing lease agreement?
Please note that a lease amendment is only possible with the consent of all parties involved and WGL as the landlord.

Here's how we'll proceed together

Please start by filling out the request to terminate the lease.
After that, we’ll take a look at the apartment together. This way, we can ensure that its condition is clearly documented and that no outstanding issues are overlooked. This creates transparency for everyone involved and makes it easier to amend the lease.

Important documents

Please send the completed application to servicecenter@wgl-lev.de

Losing a loved one is a difficult time. We want to make the administrative process as easy as possible for you during this time.

Here's how we'll proceed together

Please notify us as soon as possible of the death—preferably by email to servicecenter@wgl-lev.de. Please include the following information:

  • the name of the deceased
  • the address of the rental apartment
  • Apartment number/floor (if known)
  • Your contact information for any questions

Afterward, we will discuss together how the lease can be continued or terminated.

Important documents
  • Form for Reporting a Death
  • Copy of the death certificate (if available)
  • Proof of heir status (if available)
  • Power of Attorney (for representation)

Please send the completed form and all supporting documents to servicecenter@wgl-lev.de

Do you need a rental certificate, for example for the Job Center or other government agencies? We would be happy to issue one for you.

Please send us an informal email with the subject line “Rent Certificate” and your name, address, and rent number to servicecenter@wgl-lev.de.

 

Have you changed your bank account information, your name, or your email address? Has your family grown, or has your child moved out? No problem—let us know your new information quickly and securely.

Important documents
  • In the event of a name change: Proof, e.g., marriage certificate, divorce decree specifying the name, or birth certificate if reverting to the maiden name
  • For bank details: new IBAN and BIC, and the account holder's name
  • If there is a change in household composition: Please provide the child's full name and date of birth

Send an email with the subject line “Personal Data” and the requested changes and documents to servicecenter@wgl-lev.de.

 

 

Are you planning to lay tiles, install an awning, or set up a balcony solar power system? Such modifications require a permit to ensure the safety and uniform appearance of the building.

Here's how we'll proceed together

  1. Submit a written application along with a sketch or description of your project. For technical installations (e.g., a balcony power plant), proof of professional installation is required.
  2. We will review your application and get back to you.
  3. Finally, our property management team will inspect the work.
Important documents

Please send all documents to servicecenter@wgl-lev.de

Would you like to have a pet? In general, keeping pets in our apartments is permitted with our consent. Small pets such as hamsters or fish generally do not require approval. However, you need our written consent for dogs and cats.

Here's how we'll proceed together

Please send us the application to keep a pet and a photo of your new pet so that we can determine whether it is permissible and will not cause any inconvenience to your neighbors.

Important documents

Please send all documents to servicecenter@wgl-lev.de

Have you noticed a problem in your apartment? If you haven't already reported it through our Meine WGL-App , you can report the damage immediately using our online form so that we can arrange for repairs as soon as possible.

As a first step, we recommend talking to your neighbor. Start by approaching them in a friendly manner. Often, they aren’t aware that the noise at night is disturbing others. A personal conversation can resolve many situations quickly and easily.

If the nighttime disturbance is ongoing or has become intolerable, you can contact the City of Leverkusen’s Public Order Office.

Leverkusen Municipal Public Order Service (KOD):
0214 406 36555
leitstelle-kod@stadt.leverkusen.de

Would you like to file a complaint?

To help us process your request quickly and efficiently, please use the complaint form provided.

Here's how we'll proceed together

  1. Describe the situation
    Note the date, time, and nature of the disturbance (e.g., noise, odors, pollution, unauthorized behavior).
  2. Describe what happened
    Please describe exactly what happened and how long the issue lasted.
  3. List any involved parties or witnesses
    If other people also witnessed the incident, you can list them here.
  4. Provide supporting documentation
    If possible, include photos, videos, or audio recordings (e.g., in cases of damage or recurring issues).
  5. Submit the minutes

We will review your request and get back to you as soon as we take further action or have any questions.

Important documents
  • Complaint Log
  • Names of the witnesses
  • Evidence: photos, videos, audio recordings

Please send all documents to servicecenter@wgl-lev.de

Terminate a lease

We regret your decision and hope you enjoyed your stay with us.

Here's how we'll proceed together

Simply use our notice form to get the process started quickly and easily. Once we receive your notice, you will receive a confirmation as well as information on returning the apartment.Please note: The statutory notice period is generally three months.

Important documents

 

Please send all signed original documents by mail to:
WGL GmbH
Heinrich-von-Stephan-Str. 6
51373 Leverkusen

Living Together in Our Homes and Neighborhoods

Harmonious living in our building is based on mutual consideration, respect, and clear rules. Our house rules provide a reliable framework for this. They help make daily life in the building pleasant and ensure that all residents feel at home.

We support neighborhood projects in the community—simple, collaborative, and right here in the neighborhood!

Here's how we'll proceed together

Once we have received your completed questionnaire, we will contact you personally.

Important Information and Documents

Please send all documents and required information to quartier@wgl-lev.de

We are committed to Leverkusen and support selected sports, social, cultural, and charitable projects through donations and sponsorships.

Here's how we'll proceed together

  1. Submit a Request
    Interested organizations should submit their request, including the required information, to the WGL.
  2. Thorough Review
    Every application is reviewed based on our established criteria—including non-profit status, local relevance, and the objectives of the project.

  3. Decision The decision regarding funding is made based on the guidelines and the available budget.
  4. Response
    Applicants will receive a binding response. In the case of sponsorship, the collaboration is generally based on a written agreement.

Important Information & Documents

Please send the required information to engagement@wgl-lev.de

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